Your order will be shipped within 2 to 5 business days from the receipt of your payment. Self pick up is free of charge. If you have opted to self collect your items you will receive an email within 2 business days from your purchase to arrange pick up with you. Items can be collected from our premises in Luxembourg-gare district or at an agreed location in gare or city center.
SHIPPING METHOD (SMALL ITEMS)
Due to the fragile nature of our products, by default all shipments are sent as an insured package through Luxembourg Post or TNT Express (for select countries). Shipping will be calculated and automatically added to your order at check out.
If you wish to request a different shipping option feel free to contact us at email@example.com. Shipping by Mondial Relay to specified "Point Relay" pick up locations is available for select countries by request. If you specifically request an uninsured shipping option we decline any responsibility for lost or broken items and will be unable to issue refunds in this situation. If your order has been lost or damaged in transit or you wish to make a return please consult our return policy on how to proceed.
Due to the size and fragility of some of our products, postal shipping might not be available for all products, which will be specified in the product description. In this case we deliver the product ourselves in Luxembourg and surrounding cities in the greater region. Outside this area, please feel free to contact us for a personalized transporter quote.
LARGE ITEM DELIVERY COSTS
Free delivery above 450€ within a 50km radius of Luxembourg city. If you live outside Luxembourg within the 50km radius please contact us for your free delivery as it is not automatically available with our checkout system.
30€ Flat rate delivery within 50km of Luxembourg city for all other orders. Please get in touch to receive this rate as the option is not automatically available for outside Luxembourg.
For all other deliveries feel free to contact us for a delivery quote.